Mother's Touch Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People stressed that staff treated them with great kindness. A relative told us, “[Person] is very fond of them [staff]. They are very caring. They are very gentle with them.” Another relative said, “[Person] was quite resilient to having anyone to begin with, but now they embrace it. That’s down to them being very caring.” A third relative said, “On [person’s] birthday they brought them flowers and cakes, and it seemed very sincere, quite genuine. It was a good experience.”

Staff were aware of the importance of treating people with respect and dignity and of respecting people’s privacy. A member of staff said, “You need to cover them with a towel [when providing support with personal care].”

The provider treated people as individuals and made sure people’s care and support met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans were person-centred, based around individual’s needs. They included information about people’s likes and preferences and their personal history. Staff were knowledgeable about people’s individual needs and how to meet them. People were able to choose the gender of their care staff. Relatives told us staff treated people well. A relative said, “When I saw the carers they always had a smile and greeted my [relative].” Another relative said, “[Care staff] are very understanding and explain what they are doing. They are respectful to [person].”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to maintain their independence as much as possible. Staff told us they encouraged people to do as much for themselves as possible and to make choices. A member of staff said, “They [people] will always make choices about food to eat and what they drink.” Relatives confirmed this was the case. A relative told us, “Yes, [person] can do things for themselves. [Person] does what they can.” The same relative added, “[Person] makes their own choices about breakfast and clothes.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff we spoke with had a good understanding of people’s needs and how to meet them. They were able to access people’s care plans on their phones. This meant they had instant access to any changes in care plans. Staff were punctual which meant they were able to provide support at the time it had been requested by people.

Staff wellbeing was promoted. Staff undertook regular training to develop and support them in their role. They also had regular 1 to 1 supervision with the registered manager where they could discuss matters of relevance to them. Staff told us it was a good place to work and they felt supported. A staff member said, “There are good training and development opportunities. I have developed a lot.” The registered manager said the provider very much valued the staff team and helped to promote their wellbeing. For example, taxis were laid on for staff during strikes by public transport services and there was an employee of the month who received a gift voucher.