- Homecare service
Mother's Touch Care Limited
Assessment report published 3 July 2026
Contents
Ratings
Our view of the service
Date of assessment 20 May to 2 June 2026
Mother's Touch Care Limited is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection, 6 people were receiving personal care. This is the first time CQC has carried out an inspection of this service. As a result of this inspection, we have rated the service as good for safe, effective, caring, responsive and well-led and good overall.
Steps had been taken to safeguard people from abuse and risk assessments were in place to help mitigate risks people faced. There were enough staff to support people and there were robust staff recruitment practices in place.
People’s needs were assessed and reviewed. Staff undertook training to support them in their role. Staff, management and people worked together to ensure people’s needs were met. People were able to consent to their care. The provider promoted the wellbeing of its staff. Care and support were person centred.
People were listened to and involved in planning their care. The provider had various quality assurance and monitoring systems in place to help drive improvements. Staff and people who used the service spoke positively about the leadership team and there was a shared and open culture at the service.
People's experience of this service
Relatives we spoke with were universally positive about the service. Comments included, “They are an excellent service, they do what they are supposed to do”, “They are very friendly. They don’t seem to be rushed. They offer to do whatever [person] wants” and “They’re very good. I would not want to lose them.” People experienced care that was person-centred, based around their individual needs. Staff who worked with people interacted with them in a way that promoted their privacy, dignity and independence. People received care and support that was safe, effective, caring, responsive and well-led.