Updated 27 June 2025
We completed an inspection between 30 June 2025 and 04 July 2025. Optimum supported Housing Limited is a supported living service that provides individuals with personal care and support in their own homes or shared accommodation. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service was not meeting the guidance of RSRCRC: this had a detrimental impact on people’s lives. There was a closed culture at the service. A "closed culture" is a poor culture that can lead to harm, including human rights breaches and abuse. We found a poor culture across the entire service, which had not been recognised or addressed by the provider.
The provider failed to ensure people’s health risks were well managed, and people were not supported by suitably qualified and competent staff. Medicines had not been managed safely. People were not treated with dignity, kindness and respect. There was a lack of effective oversight of the service to identify and make improvements. Audits and checks that were completed had not identified the serious and widespread issues identified at this inspection. The provider was also the registered manager of the service.
We found significant shortfalls across the service and identified breaches of 7 regulations in relation to providing people with person centred care, safeguarding, safe care and treatment, need for consent, staffing, dignity and respect and good governance.
This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.