We carried out this inspection to assess what improvements had been made, as required in the two warning notices.
People who used the service told us: "Things have got better here recently, it is a nicer place to live", "I am well looked after here, I have no complaints. We also spoke with a relative visiting during the inspection and no issues or cause of concern were raised.
were: "The carers are very nice and they do a lot for me." "Whenever I need help they are there for me." "If I want something I am quite able to ask for help."
We asked people living at the home about the meals and they told us: "The meals are usually nice and there is a choice we don't go hungry."
We asked people if they felt safe and what they would do if they had any concerns comments included: "I would speak to one of the girls or the manager."
A further inspection will be carried out to check that the provider has met the other compliance actions made during the inspection on the 2nd May 2012.
We spoke to people living at the home but their feedback did not relate to this standard.
We spoke with staff who told us:"The water takes a minute or so to run hot but it is much better than it was." "Room X still does not have any hot water but I know the manager has asked a plumber to come back in." "It is an old building and it sometimes takes a while for the water to get through upstairs." "It is a million times better than it was some rooms take longer for the water to warm up." "A plumber has been working on it and it is much better."
We spoke with people living at the home who told us that they were satisfied with the care and support they received. We spoke with one person who said they would like to eat in the dining room. They said they did not move out of the lounge and it would be "nice to have a change." One person told us 'the staff are good and always polite and kind'.