- Independent hospital
Cleveland Clinic Moorgate Outpatient Centre
Assessment report published 30 May 2025
Contents
Ratings
Our view of the service
Diagnostic imaging at the Cleveland Clinic Moorgate Outpatient Centre is operated by Cleveland Clinic London Hospital and is 1 of 3 clinics and hospitals in London that offer imaging services. The diagnostic imaging service includes X-ray, mammography, magnetic resonance imaging (MRI), cardiac echocardiogram, ultrasound, and a fluoroscopic X-ray system. The department is co-located with outpatient and GP services and the team provides rapid access to new referral.
We have not previously assessed or rated this service. We carried out an unannounced onsite assessment on 14 October 2024. The service operates between 8am and 8pm Monday to Friday for pre-booked appointments. This assessment rated the diagnostic service as good.
The provider’s 3 London locations offer diagnostic imaging and work closely together, including with an overarching integrated governance system. In some cases, evidence and data are monitored at service level and not at location level and so our findings are repeated in more than 1 report. At this location, some areas of governance and performance monitoring are carried out jointly between outpatients and diagnostic imaging. Where information applies to both services, we have included it in both reports.
People's experience of this service
People we spoke with said they had a positive experience of the diagnostics service and said staff were helpful and caring. Patients provided positive feedback within the monthly patient surveys and 96% of patients who responded said they were satisfied with the service provided. Patients provided particularly positive feedback about the reassurance the MRI staff provided during their scan.