Goldenpark Nursing Home

Updated 13 May 2025

Date of Assessment: 21st May 2025 to 24th June 2025. The service is a residential care home providing support to adults of all ages living with dementia, nursing needs, mental health conditions and physical disabilities. This inspection was prompted by information of concern regarding the care and treatment provided to people. During the inspection, we found no evidence to indicate individuals were at risk of harm in relation to these concerns.

The provider fostered a positive learning environment where individuals felt comfortable voicing concerns. Managers conducted thorough investigations into any incidents. Safeguarding systems were robust, and staff understood their responsibilities, acting appropriately when concerns were raised. Staff worked in partnership with health and social care professionals to help people achieve positive outcomes.

Medicines management showed issues, missed doses, incorrect administration, and recording errors. Stock level discrepancies and policy deviations were identified. However, staff delivered medicines safely, responded promptly to feedback, used secure storage and made improvements following inspection.

Staffing levels were sufficient, and team members possessed the necessary skills, qualifications, and experience. Infection prevention and control measures were implemented effectively.

People were supported to maintain their health and wellbeing, with care plans regularly reviewed to ensure they remained effective and responsive to changing needs. Support was provided in the least restrictive way, in line with legal requirements and in the best interests of each individual.

People were treated with kindness, compassion and respect. Care and support were person-centred and tailored to meet individual needs, with staff promoting privacy, dignity, and a sense of safety.

Staff demonstrated a clear understanding of people’s rights and how to uphold them in day-to-day practice. They felt well supported and valued by the provider, with access to regular supervision and training.

There was an open and inclusive culture, where staff felt confident to raise concerns, knowing they would be addressed in a timely and appropriate manner. The provider fostered a culture of continuous improvement and learning, underpinned by effective governance systems. Audits and checks were carried out regularly, with any concerns promptly addressed and recorded.

The service maintained robust safeguarding systems, with staff demonstrating a clear understanding of their responsibilities and acting appropriately when concerns were raised.

Updated 13 May 2025

People living at the service were well supported with safe, personalised care that met their needs. People described staff as kind and caring. One person shared, “They are brilliant, amazing,” while another remarked, “Staff are kind and caring. They have a laugh and a joke with me, and they have a good sense of humour.”

The service fostered an open, friendly, and welcoming culture. People and relatives felt able to speak to staff and management freely. One person told us, “We can go to the manager at any time and if you go to any member of staff they will come back to you with an answer,” while another commented, “The manager is very pleasant.” This demonstrated the leadership team was both approachable and responsive.

Relatives spoke positively about the care their family members received. One relative shared, “I have spoken to the manager about a permanent placement here – There is nothing to improve.” Others highlighted the providers timely effective communication regarding health concerns. People and relatives told us they were supported following accidents and incidents with staff responding appropriately and compassionately. There were examples of effective healthcare support and recovery. A relative shared, “My [family member] was originally only going to be here for a couple of weeks, but thankfully they stayed and are now settled and happy.”

People also shared they felt emotionally supported and safe. One person told us, “The staff are lovely and kind it makes me feel safe”. The service demonstrated emotional support that contributed to people’s overall wellbeing.

Relatives were supported to maintain ongoing relationships and remain actively involved in their family member’s care. They felt confident raising concerns, knowing they would be addressed promptly and thoughtfully.