Brook Lodge Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs. People’s needs were assessed before moving into the service.

People and their relatives (where appropriate) told us that they were included in their assessment of needs prior to moving into the service.

We reviewed care plans during our assessment and saw evidence that they were being reviewed regularly, to help ensure staff had access to up to date and accurate information to support people safely.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

We saw evidence of people being supported by appropriate health professionals if required such as district nurses and chiropodists. Staff we spoke with were able to describe the needs of the people they supported and any help they required.

People were supported to manage their own day to day care and were supported by staff when needed.

The provider worked well across teams and services to support people. There were processes in place to ensure that staff worked well together. We saw evidence of this in team meeting minutes. Staff feedback was positive about staff working well together. Comments included, “Amazing care team. So warm, here because they love what they do” and “We work together as a team.”

Handovers were being carried out and the provider worked closely with external health professionals such as GP’s and District Nurses and relevant referrals were being made.

We saw evidence people’s mental capacity was reviewed and appropriate referrals were made for Deprivation of Liberty Safeguards (DoLS) authorisations.

There were processes in place to ensure people had access to external health professionals and staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff told us people were involved in the menu planning, however feedback regarding the food was mixed. One person told us, “The food is good”, but another person told us, “People have not always been happy with the food and this is being raised at every residents’ meeting but nothing changes.” We have fed this back to the provider who has taken appropriate action.

People’s dietary requirements were being met for example, gluten free diets and diabetes management. People and their relatives confirmed that choices were given and that alternatives were offered when requested.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s outcomes were reviewed and people and their relatives told us that their independence was actively promoted and supported by staff. One relative told us, “Staff try and encourage [person] to do as much as they can for themselves and to join in activities.” Staff told us that people were encouraged to express any interests or activities they would like to. One staff member told us one person had expressed an interest in horse riding and the provider was looking into facilitating this for them.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. We reviewed care plans and daily care notes and saw consistent evidence of consent being sought. Feedback from relatives supported that staff engaged with their relative and were kind and caring. Comments included, “Staff are kind, treat my [relative] with dignity and respect, knock before entering room.”

The provider had processes in place for ensuring that Deprivation of Liberty Safeguard [DoLS] authorisations had been applied for appropriately and were monitored and reviewed. Staff had received training in the Mental Capacity Act 2005 [MCA] and DoLS.