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Bosworth Homecare Administrative Offices Good

Inspection Summary


Overall summary & rating

Good

Updated 25 May 2019

About the service: Bosworth Homecare Administrative Offices is a domiciliary care agency providing community support and personal care to people living in their own homes in and around Market Bosworth and surrounding areas.

What life is like for people using this service:

People felt safe with the staff team who supported them.

The management and staff team were aware of their responsibilities for keeping people safe from avoidable harm.

Risks associated with people’s care and support had been assessed, managed and monitored.

There were sufficient numbers of staff available to meet people’s needs.

A robust recruitment process was followed, and new staff had received a comprehensive induction into the service.

Staff had received training in medicines management and people were supported with their medicines safely.

The registered manager made sure lessons were learned when things went wrong.

People’s needs were assessed prior to their care package commencing and support plans were developed.

New staff had been recruited appropriately. They had been provided with a comprehensive induction into the service and had the skills and knowledge to meet people’s needs.

People were protected by the prevention and control of infection. The staff team had received training in infection control and the appropriate protective equipment was provided.

People were involved in making decisions and choices about their care and support and their consent was always obtained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

The staff team were kind and caring and treated people with dignity and respect.

A complaints process was in place and people knew what to do if they were unhappy with the service they received.

People’s thoughts on the service were regularly sought.

Monitoring systems were in place to check the quality and safety of the service being provided.

The management team worked in partnership with others and continually looked at ways to improve the service.

More information is in the detailed findings below.

Rating at last inspection: Good (report published 22 July 2016) all the key questions were rated Good and the service was rated as Good overall.

Rating at this inspection: The rating for this service has not changed and the service remains Good.

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated Good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 25 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 25 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 25 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 25 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 25 May 2019

The service was well-led

Details are in our Well-Led findings below.