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Archived: Livability Icanho

Reports


Inspection carried out on 19 December 2013

During a routine inspection

We found that people had comprehensive assessment and consultation throughout their programme of care and that care was provided according to their needs. One person told us that, �I have had help to relearn how to communicate and staff help the whole family." There were clear detailed records maintained by all staff. We saw that records were shared with people so that they were aware of their plan of care and expected progress.

We found that the service was safe because the service was clean and there were appropriate arrangements to prevent cross infection. We saw that staff had all appropriate checks before commencing work. Staff also received a comprehensive induction programme. We saw there was a culture of using research to improve the service and of supporting other services through education and advisory activity.

Inspection carried out on 11 January 2013

During a routine inspection

People were asked for their consent about treatment and they were cared for according to their wishes. We found that people were assessed appropriately and rehabilitation was provided according to their needs. One person told us that, �It�s a brilliant service which has given me my life back." Another person said "I felt like I was surrounded by experts and that gave me confidence."

People told us they felt safe at Icanho and we saw that appropriate arrangements were in place to safeguard vulnerable adults.

Staff received appropriate training and support to deliver safe and effective rehabilitation to people. There is a culture of using research to improve the service and of supporting other services through education and advisory activity.

We saw there was a clear system to monitor and report on quality of service.