• Dentist
  • Dentist

Archived: Kirkby Stephen Dental Practice

25 Market Square, Kirkby Stephen, Cumbria, CA17 4QT (017683) 71250

Provided and run by:
KSDP Limited

Important: The provider of this service changed. See new profile

All Inspections

12 November 2012

During a routine inspection

The patients we spoke with told us they were very happy with the service and felt the care they received was excellent. They confirmed that the dentist always explained their treatment to them. One person said; 'I have been coming here a long time. I know all the staff and they are all very friendly.' We were also told by both patients that if they were unhappy with any aspect of their care they could openly discuss this with the dentist or practice manager. The patient satisfaction survey recorded that the dentist explained all treatment options and that staff were welcoming and friendly. We found that staff understood the requirement of privacy, dignity and confidentiality.

Patients told us that the practice was very clean and tidy. They told us that staff always washed their hands before treating them, they always wore protective equipment such as face masks, eye goggles, gloves and people receiving treatment were always asked to wear protective eye wear and bibs. We found that the practice had effective systems in place to reduce the risk and spread of infection.

We found that staff received appropriate professional development and were able to obtain further qualifications. The practice had an effective system in place to enable them to regularly assess and monitor the quality of service that patients received.