11 November 2016
During a routine inspection
Woodlands Premier Care provides personal care for people in their own home. There was one person using the service when we inspected and the provider was the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
We were only able to speak with one relative and have therefore not used quotes within this report and the examples we have given are brief because we respect people’s right to confidentiality.
People were safe when staff were in their home providing care and received care from staff that protected them from the risk of potential abuse. People's individual risks had been recorded and reviewed. Staff told us they looked at the plans in place to understand how to provide safe care. There was a small staff team who provided care at the times people had wanted it. People’s medicines were managed by staff who had been trained and supported to administer these.
Staff received regular training and were knowledgeable about their roles and responsibilities. They had the skills, knowledge and experience required to support people with their care and support needs. Staff understood the need to gain people's consent to care and treatment before providing any care or assistance.
Staff told us they knew people they supported and got to know them well. Care plans were in place that provided the level of personal information that people had wanted to share. The plans provided staff with guidance about people’s preferred support and people were involved in making decisions about their care.
People’s care needs were met by staff who knew them well. People were supported by staff that promoted and maintained their dignity, whilst respecting their levels of independence.
People received care from the registered manager so they were always able to talk with them about any concerns if needed. Relatives said they were also able to contact them out of working hours when needed for advice or assistance. Staff felt they were able to speak with the registered manager and provided feedback on the service. The registered manager told us they kept their knowledge current and provide staff with input and direction about the levels of care they expected. Regular checks were completed to monitor the quality of the care that people received, these included reviewing records and observing staff practices.