Gloucester Royal Hospital Renal Units

In caring, we found people were supported and treated with dignity and respect; and involved as partners in their care. We looked for evidence people were always treated with kindness, empathy and compassion. We checked people’s privacy and dignity was respected, they understood and their experience of how they were treated and supported mattered. We also looked for evidence every effort was made to take people’s wishes into account and respect their choices, to achieve the best possible outcomes for them.