Acquiesce 2

Our overall rating of responsive at Acquiesce 2 was rated as Outstanding.

Services are tailored to meet the needs of people and communities.

Services are delivered in a way that ensures flexibility, choice, and continuity of care.

People’s needs have been considered, and this has taken account of language, communication, ability to understand and capacity when decisions are made.

Structural, institutional and interpersonal barriers to responsive care are identified and removed in a timely manner.

There is ongoing strategic development of service arrangements to effectively support equitable access to responsive care, treatment, and support.

Partnership work is embedded into service design and delivery to make sure that care and treatment meets the diverse needs of communities and promotes equity in access, experiences and outcomes.

Feedback is actively sought and welcomed by people and communities and is used to drive service improvements.

There are clear, consistent, and easily understood approaches to reviewing concerns, including those raised by marginalised people and communities, using external people and professionals, to make sure an appropriate approach is taken to address them.