Bennethorpe House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoteda good qualityof life, based on best available evidence.At our last assessment we rated this key questiongood. At thisassessmentthe rating hasremainedgood.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s care needs were assessed and reviewed regularly. Care records were well maintained and reflected the care and support people received. A member of staff told us, “I include people and their families [in the care planning process] by involving them from the start, asking about their preferences, goals and routines, and making sure they understand the process. I encourage participation, listen to their views, explain options, and review the plan with them regularly.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People’s care needs were reviewed regularly and any changes communicated to members of staff at handover meetings. People were supported meet their nutrition and hydration needs in line with current guidance.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People were supported by a consistent team of people who knew them and understood their needs and preferences. There was good communication and provision of information throughout the service which ensured continuity and consistency of care and support.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to access regular health appointments and medication monitoring and review meetings. Members of staff supported people to follow specialist advice and guidance for specific exercise and postural routines.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and met both clinical expectations and the expectations of people themselves. Members of staff took action to ensure people received the care and treatment they needed to maintain their health and well-being. People attended regular health appointments and check-ups.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s capacity to consent to care was assessed and recorded in their care plans. Assessments were decision-specific in line with the Mental Capacity Act 2005 Code of Practice. If people did not have capacity to make decisions, appropriate procedures had been followed to ensure any decisions made were in people’s best interests.