Bennethorpe House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence the provider involved people and treated them with compassion, kindness,dignityand respect.At our last assessment we rated this key questiongood. At thisassessmentthe rating hasremainedgood.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Members of staff were kind and caring. They knew the people they supported and treated them with dignity and respect.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People were treated as individuals and supported to engage in activities of their choosing including going to football matches and walks in the local community. People were supported to make their own choices and decisions about their preferred activities.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to make choices and maintain their independence. They were involved in discussions about menu planning and they participated in food shopping at the local supermarket where they made choices about preferred foods. A member of staff told us, “People are fully supported by staff regarding their care, treatment and wellbeing and are involved with decisions regarding their health and wellbeing. Staff can also seek support from family members and other professionals such as Independent Mental Capacity Advocates (IMCAs).”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People were supported by consistent members of staff who knew and understood their preferences and routines. Members of staff supported people safely and responded to their needs in the moment.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. The provider had a staff handbook in place which outlined policies, processes and support for employees. The registered manager had regular supervision meetings with members of staff and offered additional support where and when the need was identified.