You are here

Archived: Eldon House Care Services Requires improvement

The provider of this service changed - see new profile


Inspection carried out on 15 November 2016

During a routine inspection

We carried out an unannounced inspection of this home on 15 November 2016. Eldon House care Services is a residential home providing personal care for up to 34 older people, who may have dementia. There were 33 people living at the home when we inspected. We last inspected the service on the 11 July 2013 and found it was compliant with the standards we inspected.

At the time of the inspection there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff obtained consent from people before they provided their care but the principles of the Mental Capacity Act (MCA) were not appropriately applied where people lacked capacity.

People told us they felt safe living at the home .People were supported by a staff team who knew how to keep people safe from the risk of harm and abuse. People were kept safe as potential risks had been assessed and staff were working in ways to reduce these risks. People were supported by sufficient numbers of staff who had been recruited safely. People received their medicines as prescribed from staff who had received appropriate training. People’s medicines were stored safely.

People were supported by staff who had the appropriate skills to provide personal care. People had sufficient qualities to eat and drink, they told us they enjoyed the food and were offered choices. People were supported to maintain their health.

People told us staff were kind and caring. People were supported to make decision about how their care and support was delivered and these were respected. Staff promoted people’s privacy, dignity and independence.

People’s care and support needs were understood and met. People and their relatives were involved in the planning and review of their care. People’s requests for help and support were responded to promptly and were respected. People were supported and encouraged to take part in activities which supported their personal interests and hobbies. People knew how to make a complaint and there was a process in place to appropriately investigate and address complaints.

Systems to monitor the quality and consistency of the service were not always effective at identifying the improvements required and needed further development. People and their relatives were complimentary about the home and how it was managed. People, relatives and staff were given opportunities to provide feedback and the information was being used to improve the service.