Homecare For You Rochdale

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service since new registration in October 2023. This key question has been rated good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and support choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care plans showed a good level of person-centred detail, showing staff had worked with people and their families to ensure their wishes and feelings were recorded. People and those important to them were actively involved with decisions about the care and support which they received. The service ensured people were at the centre of their care and support choices. Any changes in people’s needs were responded to and reflected in their records.

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. The service treated people as individuals and made sure people’s care and support met their needs and preferences. The service worked well with external agencies and always sought to provide joined-up care and support in collaboration with other agencies.

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People's care plans considered their communication needs including sight, hearing and speech, as well as any sensory needs and whether people required glasses, or hearing aids. Documentation could also be provided in large print for anybody that needed it.

The service enabled people to share feedback, or raise complaints about their care, and support. Staff involved people in decisions about their care. Records showed that where complaints had been logged there were actions taken to try to resolve them. People told us they knew how to raise concerns, make a complaint, or to provide positive feedback.

The provider made sure that people could access the care, support and treatment they needed when they needed it. People had access to external health professionals to promote and maintain their wellbeing. Staff, when needed, could assist people to attend external appointments if needed.

The provider worked to ensure people experienced fair and equitable outcomes, recognising and responding to any individual needs that could place people at risk of inequality. The service placed great emphasise in respecting and promoting people’s characteristics and individuality. This approach promoted consistent, equitable care experiences for people using the service. For example, we saw how staff supported people to participate to religious and cultural events that were of importance to people.

The provider helped people plan for significant life changes, including end of life, when this was required. The registered manager explained that when people had end of life needs, a dedicated care plan was created to ensure wishes and needs were met. This demonstrated preparedness to respond sensitively to future needs.

During this assessment, we learnt of one example, where the family of person who had recently died, invited the carer to be involved in an important and privileged aspect of end-of-life care. This demonstrated not only the caring values of service, but of individual carers.