Homecare For You Rochdale

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service since new registration in October 2023. This key question has been rated good.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Feedback from people and professionals was consistently positive. Comments included, “The staff are lovely, they're so kind and caring” and “Three of them are like my little treasures.” A relative commented, “The staff go beyond and above what's needed. They've got to know [Relative] very, very well”. A social care professional commented, “The staff team are highly professional and dedicated, consistently demonstrating kindness, patience, and a genuine commitment to supporting the client’s wellbeing and independence. Their approach is respectful and person-centred, and it was clear they took pride in delivering high-quality care.”

The service treated people as individuals and ensured care, support and treatment reflected their specific needs and preferences. Care plans detailed what people could do independently and how staff should support them to maintain their skills and independence, including with personal care, mobility, and daily living tasks.

The service was exceptional at promoting people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

We saw testimony from one person describing issues related to hearing loss and challenges around personal care, resulting in social isolation and loneliness. Additionally, this person had previously found it very difficult and intrusive having carers from the previous care provider. Due to a change in circumstances, their care package was transferred to Homecare For You Rochdale. This transfer of care had been transformational in supporting this person to regain their independence. We saw how over time, with the right intervention, encouragement and confidence building, it enabled this person to become increasingly confident and feel less restricted, expressing a view they felt they had more control around their life. A truly moving aspect to this, was the fact this person was making progress in seeking to reach out once again to people that were important to them.

For another person, we saw how when they first starting using Homecare For You Rochdale, they were living with complex needs, requiring multiple care call visits, and significantly, was confined to upstairs living in their house. We saw how care staff had worked exceptionally well with this person, supporting them to set realistic goals and to build confidence on each visit. Through consistent encouragement and a truly independence-led approach, this person gradually regained their confidence to a point where they were able to maintain downstairs living, with a significant reduction in care calls.

These two examples exemplify what can be achieved when services truly work with people to understand their needs, support and promote independence, and empower choice and control.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Comments included, “I’ve fell a couple of times this year and the staff have called an ambulance or the GP” and “[Relative] has a complex medical history but if they’re not well, the staff know what to do.”

The service supported staff wellbeing, which enabled staff to deliver caring, person‑centred support. Staff described feeling valued and well‑supported by management. The registered manager and leadership team promoted a supportive environment, encouraging staff to raise issues and contributing to a positive culture that strengthened caring practice across the service.

The service had several benefits in place to support workforce wellbeing, including an employee assistance programme and ‘employee of the month’ rewards. Comments from staff included, “It’s a great place to work, with a strong focus on the wellbeing of staff” and “I have a good work-life balance which hasn’t always been the case with other care companies.”