The Flowers Care Home Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment we looked at 1 quality statement and the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People’s care plans were personalised and staff knew people well. They told us about people’s individual needs and how they ensured they were met, including people with diverse cultural needs. People were supported to go out of the home on regular outings. This included scenic drives to areas where people used to live. Staff told us these outings sparked conversations and promoted good memories for people.

Feedback from relatives was positive. Comments included, “[Name of relative] is much more outgoing now than when they went in, got their glow back, in every way they are looking better, more stimulated now, gives me peace of mind that they are being so well cared for.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.