The Flowers Care Home Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment we looked at 1 quality statement and the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. People received care and support from staff who were caring and compassionate. There was a culture where people’s independence and choice were promoted.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and relatives spoke positively about the support people received. Comments included, “Absolutely kind and caring staff, lots of different personalities, extremely friendly and helpful, help to foster [name of person’s] independence always with encouragement, they can get up and go to bed whenever they like.” and, “[Name of person] is living their best life. They are well looked after and the carers are brilliant.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

We observed staff promoting people’s independence and choices. Care records highlighted people’s abilities. Staff told us about the importance of promoting choice and control for people. One staff member told us about how a person had been supported with physiotherapy exercises and their mobility had significantly improved which had made them more independent.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.