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The Flowers Care Home Limited Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 23 January 2020

About the service

The Flowers is a residential care home providing personal care to 23 people and specialises in the care of people living with dementia. Most people who use the service are aged 65 or over. At the time of our inspection there were 17 people living at the home.

People’s experience of using this service and what we found

People’s medicines were not always managed safely. There was no evidence of harm, but people were at risk of not always receiving their medicines as prescribed. We found the provider was in breach of regulation.

There were enough staff to keep people safe. However, there were times when staff were busy and appeared rushed. This had not led to people experiencing unsafe care and we saw staff were always kind and patient when supporting people. We recommended the provider keep staffing numbers under review and ensure they were changed to take account of people’s changing needs.

Improvements were needed to the way the provider checked the quality and safety of the services provided. The checks they carried out were not always effective in identifying shortfalls and areas for improvement.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff knew people well and respected their privacy and dignity.

People’s dietary needs and preferences were catered for. The service worked with other professionals such as the district nurses to make sure people’s health care needs were addressed.

People’s needs were assessed, and their care plans included information about their needs and preferences. This supported the delivery of person-centred care. People were supported to take part in a range of appropriate activities inside and outside the home.

The home was clean and decorated in a homely style.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 27 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 23 January 2020

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 23 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 23 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 23 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 23 January 2020

The service was not always well-led.

Details are in our well-led findings below.