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Avenues London - 1a Webb Road Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 28 August 2019

About the service

Avenues London - 1a Webb Road is a residential care home that provides accommodation and personal care support for up to six people with multiple learning and physical disabilities. At the time of our inspection the home was fully occupied providing support to six people.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service

Relatives spoke positively about the care and support their loved ones received. During our inspection we observed staff interacted well with people and had built positive respectful relationships with them.

Relatives told us they felt their loved ones were safe and well supported. Safeguarding and whistleblowing policies and procedures were in place and staff were aware of how to keep people safe. People were protected from identified risks and plans were in place to manage risks safely in the least restrictive way.

There were arrangements in place to manage medicines safely and staff followed appropriate infection control practices to prevent the spread of infections. Appropriate recruitment checks took place before staff started work. There were sufficient staff available to meet people's needs. Staff had the skills, knowledge and experience to support people appropriately. Staff were supported through induction, training and supervision.

People were supported to meet their nutritional needs and to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. The home environment was clean, homely and suitably adapted to meet the needs of the people living there.

People and their relatives were involved and consulted about their care and support needs. People had access to health and social care professionals as required. People were supported to access community service and to participate in activities of their choosing that met their needs.

Staff worked with people to promote their rights and understood the Equality Act 2010; supporting people appropriately addressing any protected characteristics. There were systems in place to monitor and improve the quality of the service. The service worked in partnership with health and social care professionals to ensure appropriate support was provided to individuals.

For more details, please see the full report which is on the CQC website at

Rating at last inspection: Good (Report was published on 17 January 2017).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 28 August 2019

The service was safe

Details are in our safe findings below.



Updated 28 August 2019

The service was effective

Details are in our effective findings below.



Updated 28 August 2019

The service was caring

Details are in our caring findings below.



Updated 28 August 2019

The service was responsive

Details are in our responsive findings below.



Updated 28 August 2019

The service was well-led

Details are in our well-led findings below.