Updated 8 April 2025
Bounces Road surgery is a GP practice that delivers services to approximately 7000 patients under a contract held with NHS England. National GP profiles state the ethnic makeup of the practice area is 37.13% White, 12.2% Asian, 30.29% black, 5.25% mixed and 15.13% other. Information published by the Office for Health Improvement and Disparities shows that the deprivation within the practice population is in the 2nd decile of 10. The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working in and how this impacted service delivery. Where relevant, further commentary is provided in the quality statement section of this report.
There were no breaches at this location and what we found are as follows:
People and staff were kept safe and protected with incidents and complaints investigated. Learning outcomes were discussed. There was a robust Infection Prevention and Control (IPC) system with regular audits. Staff received regular training and appraisals. Staff managed medicines well and involved people in planning and changes.
People were involved in assessments of their needs. Regular health checks and reviews tool place. Evidence based care in line with good practice was delivered. The service worked with other agencies to enable good outcomes of care. People made informed decisions about their health.
People were treated with kindness and compassion. Dignity and privacy were respected. A chaperone service was provided to those who requested.
People were involved in decisions about their care and information needed to make a decision was provided. Interpretation services were available. Complaints were handled appropriately.
Leaders and staff had a shared vision and culture. Leaders had an understanding of equality, human rights and safe compassionate care. Staff understood their roles and responsibilities; however, some expressed concern over the level of supervision for day to day tasks which hindered the progress of administration work.