Rise up Support for Living Ltd

Updated 7 April 2026

Date of assessment 5 to 17 May 2026. Rise up Support for Living is a domiciliary care agency providing personal care support to people in their own homes. The provider was registered to provide homecare services and supported living services. At the time of our assessment the provider was providing homecare services only. At the time of our assessment there was 1 person receiving the regulated activity of personal care. The Care Quality Commission (CQC) only regulate the service received by people with ‘personal care’.

This was the provider’s first assessment since registering with the Care Quality Commission in November 2023. We undertook a comprehensive assessment of this service, and we have rated this service as good overall.

There were care plans in place for people receiving support. Plans were detailed and gave a comprehensive picture of the people’s lives and their current needs. People were at the centre of their care and where required, had their families involved in helping with decision making. Plans were well written with respectful language which also included information about people’s past as well as the things important to them now.

There was a corresponding risk assessment against each section of people’s care plans which clearly detailed how staff should keep people safe as well as help them maintain their independence. Risks were assessed to make sure staff were safe in their working environment as well as the surrounding areas.

Systems were embedded and were effective. The provider was able to ensure staff had access to information on how support should be delivered whist staff were caring for people. There were tasks clearly recorded to ensure people received consistency of care each time they were supported.

The staff knew how to support people. They told us they knew the person well and over a long period of time had got to know them and their family and had built up a positive working relationship.

The provider worked alongside other professionals when required. The provider had a good knowledge of local health services and was able to access support for people using referral processes when required.

The provider listened to people and their families. They had regular conversations and sought ideas for improvement through questionnaires as a way of improving their service. They made every effort to get feedback from people they supported who did not speak English. The provider produced information in other languages people spoke so they would be able to converse with them.

The provider’s governance systems were robust. The registered manager carried out routine checks on their staff and stayed in regular contact with people receiving care.

The provider created an open culture. Staff and the person’s family told us of the ease of being able to talk to the registered manager at any time.

Policies and procedures in place were in line with current legislation. These acted as guidance for staff, ensuring they offered care and support to the person which met expected standards.

Updated 7 April 2026

As part of our assessment, we spoke to people receiving care and their relatives. They told us they were happy with the care their relatives received and were complimentary about the staff and management. Family members told us they felt their relative was safe, adding how they frequently observed the interactions between their family member and the staff which was always positive.

People and their families told us how staff were always punctual ensuring people received their care in a timely way. They told us staff stayed for the duration of their calls and did not feel their loved ones were ever rushed.

People and their families told us the staff were very friendly and felt they were well trained. A family member told us, “We really trust them, my [relative] is really comfortable with them, and they are so polite and caring.”

People and their families felt confident in talking to staff and the registered manager if there were concerns. A family member told us about the frequency of calls from management to find out how things are going and if they are happy with the care. They said, “We sometimes get asked if we want to change the carers, but we don’t, the staff are professional and very well trained.”