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Equal Partnerships Outstanding

Inspection Summary

Overall summary & rating


Updated 4 March 2020

About the service

Equal Partnerships is a domiciliary care and supported living service based in Wallsend. The service provides personal care and support to people living in their own homes, who have a learning disability and/or autism. At the time of our inspection there were 21 people who received care from the service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People received exceptional care and support from staff who knew them extremely well. Staff put people at the heart of the service. There was a strong person-centred ethos for how people should be supported within the organisation. The registered manager told us “We are working for and on behalf of the person. The focus is on them.” People were encouraged and supported to be a valued part of their local community, with some people accessing paid or voluntary opportunities. Feedback from relatives and people we spoke with was all extremely positive regarding the care and support they received. Comments included “We have a brilliant team of people who help him live his daily life in the best possible way. He has a range of daily activities that they support and encourage him to enjoy to the full.”

People’s care needs were assessed and reviewed regularly. Care plans contained person-centred information about what was important for the person to be able to live their lives as they wished. People were supported by staff who knew them well. For example, we were told how the service had supported an individual to overcome their anxieties relating to public transport. The service had supported the person with accessing public transport which meant they were able to achieve their goal of going on holiday abroad. The staff member said “We have built trust between us which has helped us support (person) with accessing new opportunities and opened up their world. We would do anything to make them happy.”

People’s safety was at the forefront of everything the service did. Risks were appropriately assessed and managed. People were supported to take positive risks to enable them to live fulfilling lives and maximise their independence. For example, some people had said they wanted to remain at home without staff support for short periods of time. Guidance was in place to support both the staff and person to do this safely.

Systems were in place to support the safe management of medicines. People had varying levels of support needs around their abilities to manage their own medicines. Wherever possible people were supported to take their medicines independently.

The provider followed safe recruitment practices. People were actively involved in recruiting and choosing their own staff. People were able to be involved in writing their own job advertisements for their care staff. The registered manager told us, in line with the Reach Standards, people could choose to have alternative care providers for either part or all of their care package if they wished. They said they would actively support people to do this, involving advocates if required.

There were sufficient staff to meet people’s needs safely. Staffing was organised flexibly to support people to be able to access their chosen activities such as community activities, employment, activities within their home and identified one to one activities. Staff were recruited and allocated to designated teams, who supported a small number of people who acce

Inspection areas



Updated 4 March 2020

The service was exceptionally safe.

Details are in our safe findings below.



Updated 4 March 2020

The service was effective.

Details are in our effective findings below



Updated 4 March 2020

The service was exceptionally caring.

Details are in our caring findings below.



Updated 4 March 2020

The service was exceptionally responsive.

Details are in our responsive findings below.



Updated 4 March 2020

The service was exceptionally well-led.

Details are in our well-Led findings below.