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Southampton City Council Shared Lives Scheme Good

Inspection Summary

Overall summary & rating


Updated 13 June 2019

About the service: Southampton City Council Shared Lives Scheme is registered to provide personal care for adults who may have learning disabilities, mental health needs, physical disabilities, and for older people. There were 25 people living in a shared lives household and receiving support with personal care at the time of the inspection.

People’s experience of using this service:

People received a service that was safe, effective, caring, responsive and well led.

The service had the characteristics of a good service in all areas.

Systems were in place to keep people safe.

People received support with their medicines as prescribed.

People were protected from the risk of infection because carers had received relevant training.

People were treated with kindness and respect and lived as part of a family, who cared about them.

People’s privacy and dignity was respected.

People received personalised care which was responsive to their individual needs.

People enjoyed a range of activities which they had chosen. Some people shared an interest or activity with their carer.

People had care plans in place which detailed what support they needed.

People and their carers could access the complaints procedure and complaints were investigated appropriately.

People’s views, and their carer’s views, were sought and regular quality assurance reviews were completed.

Rating at last inspection:

At our last inspection, (report published 2 December 2016) we rated the service as Good.

Why we inspected:

This was a planned comprehensive inspection.

Follow up:

We did not identify any concerns at this inspection. We will therefore re-inspect this service within the published timeframe for services rated good. We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 13 June 2019

The service was safe

Details are in our Safe findings below.



Updated 13 June 2019

The service was effective

Details are in our Effective findings below.



Updated 13 June 2019

The service was caring

Details are in our Caring findings below.



Updated 13 June 2019

The service was responsive

Details are in our Responsive findings below.



Updated 13 June 2019

The service was well-led

Details are in our Well-Led findings below.