6 December 2013
During a routine inspection
We looked at the paper and the electronic records for five people who used the practice to see how their care and treatment was provided and managed. We talked with staff who were able to discuss people's care and treatment needs.
We saw that people who used the service were involved in the planning of their treatment through consultation with the dentists. People were informed of the proposed treatment and had agreed to it.
People who used the service spoke of their satisfaction with the care and treatment that they received. They told us: 'We as a family are very happy with this dental practice. All staff are very good with the children, and that makes a big difference as they are quite happy when visiting the dentist'.
During the inspection we saw that the practice maintained high standards of hygiene and infection control practices.
We saw that staff were provided with opportunities for their continued performance development to ensure they had the necessary skills to undertake their role.
We found that the service had several tools for monitoring the quality and safety of the service being delivered and to work towards continuous improvement.