Eden Court Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People and relatives told us they were involved in planning their care and relatives said they were kept up to date with any changes. Staff told us they felt they were able to meet people’s changing needs. Care records and observation tools showed people were being supported in line with their care plans. We spoke to a number of staff who knew people well and gave examples of how people wanted to receive their care and support.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. The registered manager told us the staff team worked alongside other health professionals to ensure people’s needs were met. Care plans were stored electronically so staff across the home could view them, this helped staff provide continuity of care.

Care staff told us they understood people’s communication needs. We observed staff effectively supporting people to fully express themselves. The registered manager shared guidelines that staff would follow to change any document into easy read format if required.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. The home completed surveys with staff and relatives, feedback received was positive. Staff involved people in decisions about their care and told them what had changed as a result. During our visit we saw staff regularly involving people in decisions about their care and how they wanted to spend their time. Staff respected and acted on people’s decisions.

The provider made sure that people could access the care, support and treatment they needed when they needed it. Staff had completed training in equality and diversity which enabled them to identify concerns in relation to accessibility.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People and relatives told us staff were now better at responding to changes in any needs and support people to contact routine and specialist services when required.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People and those important to them were given the opportunity to discuss their end of life wishes and care plans reflected their wishes where they had made decisions. Staff had completed training in End-of-Life care.