Eden Court Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

The home under a different provider, was in breach of the legal regulation in relation to dignity and respect as they had failed to make sure people were well-supported, cared for or treated with dignity and respect. Improvements were found at this assessment and the home was no longer in breach of this regulation.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The home treated people with kindness, empathy and compassion, people’s privacy and dignity was respected. Staff supported people in their best interests and in a dignified way. We observed the care being provided to be appropriate and respectful. Relatives were positive about the care their loved ones received. People commented on how caring staff were. One person told us, “All in all, staff are very good, kind and gentle.”

Staff treated people as individuals and made sure their care, support and treatment met their needs and preferences. They took into account people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.People were able to choose how they received their support and when. Staff respected people’s decisions and ensured they provided support in a way they wanted. We observed staff interacting with people about how they wanted to be supported. One person told us they were happy that staff listened to them regarding their care. The person went on to say, “Staff make me feel as though I am the only person they have to look after.”

The home promoted people’s independence as they encouraged them to do as much as possible for themselves. One person spoke highly about how staff considered people’s personal preferences and social needs. Staff were also aware of people’s preferences and how they would support people with them. A staff member told us, “If people make certain preferences, we need to assess this and put it in place.” People’s social needs were also considered.The home was undergoing some renovation work which would include a bar allowing people to socialise with others, including their relatives.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff were very knowledgeable about each person at the home and could describe their needs. A staff member said, “We know the people on each unit well and what they prefer, we make sure we work as a team to ensure that everyone’s needs are met in the best way possible.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff felt leaders were supportive and gave us examples of how leaders had supported staff and people in many ways.