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Housing 21 - Linskill Park Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 13 March 2019

About the service:

Housing & Care 21 - Linskill Park is an extra-care scheme. The building had 63 two-bedroomed apartments and bungalows. At the time of this inspection, 44 older people received care and support.

People's experience of using this service:

The service was safe. Risks people faced were reduced as much as possible. Staff could recognise the signs of abuse and they reported any concerns in line with safeguarding policies and procedures.

Good communication and collaborative work with external professionals ensured people achieved positive outcomes.

People were supported to have maximum choice and control of their lives and were supported in the least restrictive way possible. Staff encouraged people to maintain or regain their independence.

People were well cared for in the comfort of their own homes. Staff knew people very well and they treated people with kindness, patience, dignity and respect.

The service was flexible and provision could easily be changed and adapted to meet people's needs and choices.

Staff supported people to arrange activities and maintain links with their local community. This provided opportunity for social interaction with family, friends and neighbours.

The leadership, management and governance of the service ensured the delivery of high-quality and person-centred care. The registered manager strived to achieve the highest of standards through continuous improvement and developments. The quality and safety of the service was closely monitored through regular checks and audits.

The service continued to meet the characteristics for a rating of good. Therefore, the overall rating for the service after this inspection remained good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

At our last inspection the service was rated good (published 6 August 2016).

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received based on the last rating.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates in line with our inspection programme.

Inspection areas

Safe

Good

Updated 13 March 2019

The service remained Good.

Details are in our Safe findings below.

Effective

Good

Updated 13 March 2019

The service remained Good.

Details are in our Effective findings below.

Caring

Good

Updated 13 March 2019

The service remained Good.

Details are in our Caring findings below.

Responsive

Good

Updated 13 March 2019

The service remained Good.

Details are in our Responsive findings below.

Well-led

Good

Updated 13 March 2019

The service remained Good.

Details are in our Well-led findings below.