Dependable Care for You Ltd

Updated 5 August 2025

Date of inspection: 4 to 11 November 2025. This was the first assessment of the service since it was first registered with CQC.

Dependable Care For You Ltd is a domiciliary care agency that provides care to older people, younger adults, people living with dementia, mental health needs, physical disabilities and sensory impairments, within their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people received personal care. This is help with tasks relation to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 9 people receiving the regulated activity of personal care.

The culture in the service was overwhelmingly positive. All the feedback we received confirmed this. The registered manager, who was also the provider, was visible, open and transparent and welcomed feedback. There was a strong emphasis on teamwork and good communication across the service. The registered manager knew the importance of addressing any matters of concern and acted responsibly so any lessons were learnt.

Staff were treated equally and understood their roles and responsibilities and felt supported to give feedback. Enough suitably experienced and safely recruited staff were deployed to ensure care was delivered as planned for, and at the time it was arranged.

Staff knew people well and they provided person centred quality care. People were treated with kindness and compassion, and their privacy and dignity were upheld. People had choice of how their care was delivered and were encouraged to maintain relationships with family and friends.

Infection Prevention Control (IPC) measures were in place and medicines were managed safely. People received a comprehensive assessment of their needs prior to support commencing. Associated care plans and risk assessments were developed and reviewed with people and those important to them so risks to health and welfare could be managed safely.

Governance and oversight of the service was effective. A suite of audits policies and procedures was in place to support this. Staff had received a thorough induction; appropriate training and their competencies were checked through spot checks and regular supervisions.

Updated 5 August 2025

Every person we spoke with commented positively about how the service was managed and the quality of care they received. One relative said, “They are amazing and our saving grace.” Another said, “There is nothing they can improve on. We get peace of mind and consistent care from carers who are well trained.” Others commented on how well they knew managers and how they consistently made themselves available if they had any concerns. A relative said, “All the management are at the end of the phone both day and night. Every person and relative said they would recommend the service to others.

People and relatives said they felt safe and praised the staff for their compassionate approach. Everyone said they had forged positive and meaningful relationships with carers.

People’s privacy, dignity and rights were upheld. Consideration was given to people’s cultural preferences, and they chose how they wished for their care to be delivered.

People were treated as individuals and their plans and reviews of their care arrangements were undertaken holistically with relatives and others who were important to them. One person said, “They [management] are always popping over to check how things are going.” Everyone said they had a voice and were listened to.

People received their care as planned and almost always from the same carers. No one reported any missed calls. If there were changes to arrangements people and relatives said they were informed in advance. One person said, “The majority of the time it is the same carers, and they arrive on time. If they are going to be late, they let us know. They stay for the time they should be here and have never not turned up.”

People said staff always wore appropriate clothing and Personal Protective Equipment (PPE) when delivering personal care. People were supported and encouraged with their meals and medicines and commented on how carers respected their property leaving it clean and tidy when they left.