GoodOaks Homecare - Epsom and Reigate

Updated 23 February 2026

Date of assessment: 25 February 2026.

GoodOaks Homecare - Epsom and Reigate is a domiciliary care agency. The service is registered to support younger and older adults, those with mental health conditions, physical disabilities and sensory impairments.

We completed this assessment as the service was previously unrated. This was a fully comprehensive assessment, looking at all quality statements.

Leaders and staff offered an exceptional service to people and their families. People and their representatives worked in partnership with the care provider to develop and tailor the service to meet their needs. The service had a clear vision to be a leading care provider and to be involved in shaping and developing the care industry.

People were respected and valued as individuals and were empowered to be fully involved in their care and were supported by an exceptional staff team. Staff and leaders were very caring and knowledgeable about how best to communicate with people and to advocate for them to ensure their views were heard. There was a strong culture within the service of treating people with dignity and respect, and staff spent time getting to know people and their specific needs before they provided them with care and support.

Staff and leaders welcomed contact from people and their families and wanted to ensure everyone who contacted the service had a positive outcome. Staff and leaders were knowledgeable and aware of the different elements and difficulties associated with care, ageing and the acceptance of having care at home. They were able to signpost people to other services if they were unable to deliver the service themselves. This enabled them to offer people a holistic service that was seamless and ensured continuity of care.

A positive culture was in place, which focused on inclusivity. There was a zero-tolerance approach to discrimination and leaders took an interest in learning about the staff team and what was important to them. The provider had partnered with a number of other organisations to further enhance their service to support people with their health, mobility and increase opportunities for engagement in the community.

People were protected by strong and inclusive safety systems, with a focus on openness, transparency and learning. There were systems in place to make sure the service was safe, with appropriate staffing levels and highly skilled staff to deliver good quality care. Risks to people were fully assessed and well managed.

Updated 23 February 2026

Without exception, people and their loved ones spoke positively about their experience of using the service. Staff regularly provided care above and beyond people's planned arrangements and expectations. One relative told us, “Everyone we’ve met, they all seem very attentive.” Another commented, “They’re all very caring, we’ve been very impressed with them from the beginning. They’ve communicated with us, they’re very caring and the staff are very good.” People and their families told us about the positive impact the service had on their lives such as enabling them to stay in their own homes and maintaining or increasing their independence.

People and their families told us they felt listened to and consulted when planning and agreeing what care and support they needed. One relative told us, “I would recommend them without a doubt. It’s a small approachable team who seem to care in what they do.”

People and their families felt they were central to the care planning process and were listened to. They felt respected as an individual, with their own social diversity, values and beliefs. People received care that focused on their quality of life and followed best practice, with input from a range of health and social care professionals. External professionals commented how impressed they were with the knowledge of staff and their dedication to supporting people that fully respected their diverse needs. One told us, “Feedback received from patients and families regarding GoodOaks was consistently excellent. Patients frequently reported feeling safe, respected, and well cared for.”

There was strong leadership which put people first and set high expectations for staff. A relative told us, “The management are very hands on, they want to make sure it works.” Staff told us they were proud to work for the service and felt valued for their work. A positive culture was demonstrated by the attitudes of staff and leaders when we talked with them about how they supported people.