Updated 27 August 2026
Date of assessment: Between 2 to 11 September 2026. The service is a residential care home providing accommodation and personal care for older people and people living with dementia. The service can support a maximum of 47 people. There were 30 people living in the service at the time of inspection.
This inspection was prompted in part by concerns received by CQC about staff discontent, staffing levels and the potential impact on people’s care. We found there were issues around staff concerns but this had not impacted on people’s care and safety. At our last assessment, the service was rated requires improvement (published 30 January 2026) and we found the provider was in breach of 3 regulations. These related to safe care and treatment, dignity and respect and good governance.
At this assessment, we found some improvements had been made. The provider was now providing safer care and people’s dignity and respect were better maintained. The provider was no longer in breach of regulations in relation to safe care and treatment and dignity and respect. Staff knew people well and could anticipate their needs. Some care records were well written and gave a good indication of the needs of people. People were safeguarded by staff who knew their responsibilities in keeping people safe and the provider alerted the local authority and CQC when a safeguarding issue was identified. People were referred to the appropriate heath care professionals when they needed treatment or advice.
However, further improvements were still necessary to ensure a safe and good quality service.
The provider was not registered to provide accommodation and personal care services to people with a learning disability. However, people with a learning disability were living at the service. We therefore assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider’s care and support of people with a learning disability did not meet the principles of this guidance. We have reported on this through the quality statements in this report.
People’s care records were not always accurate or consistent in the information recorded leading to the potential for unsafe care, although we did not find any impact on people. Management and leadership was weak. Communication was poor and lacked openness with staff, resulting in discontent amongst staff with the potential to impact on people’s care. Staff culture was poor, the staff team did not always work well together leading to further potential impact on people’s care. The provider took steps following the assessment to start to tackle the issues and increased staffing levels to ensure people’s safety. The monitoring and oversight of the service was not robust and therefore ineffective which meant opportunities were missed to make timely improvements. Processes to evidence compliance with the Mental Capacity Act 2005,good care planning and risk management were inconsistent and this had not been identified.
There continued to be a breach of regulation in relation to accurate record keeping to ensure safe care and treatment and effective management, leadership and governance systems. We have asked the provider for an action plan in response to the concerns found at this assessment.