Mimarcare Ltd

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We carried out a comprehensive assessment of Mimarcare LTD between 15 June and 8 July 2026.

MimarCare is registered to provide personal care to people living at home. We carried out the service's first comprehensive assessment and assessed quality statements across the safe, effective, caring, responsive and well-led key questions. At the time of inspection there were 16 people being supported with personal care.

People received personalised care that reflected their individual needs, preferences and changing circumstances. Care was reviewed when people's needs changed and adapted in partnership with people, families and healthcare professionals. For example, one person's support arrangements were reviewed following improvements in their mobility. This helped people remain independent and continue living at home where possible.

Relatives consistently described staff as caring, respectful and reliable. Professionals told us the registered manager was approachable, responsive and worked collaboratively, helping to ensure care remained coordinated and reflected professional advice.

Staff spoke positively about the support they received and described an open culture where they felt able to seek advice and raise concerns. Staff understood people's needs and had access to training and guidance to support them in their roles.

Governance arrangements provided oversight of the quality and safety of the service. We identified opportunities to improve the consistency of some care planning records and strengthen how learning and people's outcomes were routinely evidenced. However, there was no indication these issues had affected the quality of care people received.
 

People's experience of this service

Relatives consistently described care that was personalised, responsive and centred around what mattered to people. They told us staff knew people well, treated them with dignity and adapted support as circumstances changed. One relative told us, "Without Mimarcare's support, my [family member] would have had to move into residential care against their wishes." They explained the support enabled their family member to remain living at home and maintain their independence.
People and those important to them were involved in decisions about their care. For example, one person's support was reviewed following improvements in their mobility, enabling care to be delivered in line with their wishes while maintaining their safety. Relatives also described the provider responding quickly when conditions progressed, including arranging additional support within hours and adapting visit times to help families maintain important routines.
People’s relatives told us the service gave them confidence their family members were receiving safe, personalised support. They described staff taking tie to understand what mattered to people, keeping them informed about changes and helping them remain independent for as long as possible.