Moonz London

Updated 10 January 2025

We carried out this announced on-site inspection on 4 June 2025.

Infection control procedures in place were effective.

The practice had effective systems to identify and manage risks.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

The practice is in the London Borough of Kensington and Chelsea and provides private orthodontic care and treatment predominantly for children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 3 treatment rooms.One room contained 4 dental chairs making a total of 6 dental chairs at the location. At the time of our inspection, there was a total of 7 staff, of which there were 2 dentists, 3 orthodontic therapists, 1 receptionist and the practice manager. Corporate support was provided by the Spanish based provider. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 orthodontic therapist, 1 receptionist and the practice manager.

Updated 10 January 2025

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 5 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included: “The service offered is amazing and the team is always nice and very polite”; “Great clinic, lovely team”; “Excellent customer and patient care” and “From the first consultation to the final appointment, the team was professional, friendly and supportive. They explained every step clearly”.

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.