The Care Quality Commission
  • Doctor
  • GP practice

Hagley Surgery

Overall: Good read more about inspection ratings

1 Victoria Passage, Hagley, Stourbridge, West Midlands, DY9 0NH (01562) 881700

Provided and run by:
The Wyre Forest Health Partnership

All Inspections

During an assessment under our new approach

Hagley Surgery is a GP practice located in Worcestershire. The surgery is part of Wyre Forest Health Partnership which is a partnership of 5 GP practices: Hagley Surgery, Bewdley Medical Centre, Church Street Surgery, Kidderminster Medical Centre, and Stourport Medical Centre. Hagley Surgery delivers services to around 9,875 patients under a contract held with NHS England. The provider is registered with CQC to deliver the following Regulated Activities: Diagnostic and screening procedures; Family planning; Maternity and midwifery services; Treatment of disease, disorder or injury; and Surgical procedures.

The National General Practice Profiles states that the ethnic make-up of the practice area is 90.16% White, 5.86% Asian, 0.60% Black, 2.56% Mixed Ethnicities, and 0.82% Other Ethnicities. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 10th decile (10 out of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

The practice was previously inspected in 2018. We carried out a comprehensive inspection on 20-21 January 2026 and rated the practice Good in all domains and Good overall.

4 October 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Hagley Surgery on 4 October 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • The practice was one of the founding members of the Wyre Forest Health Partnership (WFHP), which comprised six sites. Functions such as human resources and finance were carried out by staff at the WFHP main office, which was located at the Bewdley site.
  • There was an open and clear approach to safety and an effective system for reporting and recording significant events, which were discussed at practice and at WFHP board level, so that learning was shared across the six sites.
  • Risks to patients were assessed and generally well managed.
  • Alerts from the Medicines and products Regulatory Agency (MHRA) had not been recorded since January 2017.
  • Emergency medicines were stored in three separate locations in the practice and one emergency medicine was held in a locked cupboard.
  • Uncollected prescriptions were checked on a weekly basis and were destroyed after six months, but were not referred to a GP before destruction, apart from prescriptions for controlled drugs.
  • There was a prescription delivery system for housebound patients who had late home visits and had no one who could pick up medicines for them.
  • Staff had the skills and expertise to deliver effective care and treatment to patients in line with current evidence based guidance.
  • Routine appointments with a GP were 15 minutes long, instead of the standard 10 minutes.
  • Results from the National GP Patient Survey published in July 2017 showed that patients thought that they were treated with compassion, dignity and respect and that clinical staff involved then in decisions about their care and treatment.
  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients we spoke with said that they found it relatively easy to make an appointment with a named GP and that there was continuity of care. Urgent appointments were available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear and visible leadership structure and staff said that they felt supported by the GP partners and management team.
  • The provider was aware of the requirements of the duty of candour.

The area where the provider must make improvement is:

  • Ensure care and treatment is provided in a safe way to patients. In particular, alerts from the Medicines and Healthcare products Agency need to be recorded and actioned.

The areas where the provider should make improvement are:

  • Review the system for checking uncollected prescriptions to include referring to a GP before destruction in all cases.
  • Review the system for storing emergency medicines so that they are centrally located for ease of access in an emergency.
  • Review the procedure for recording discussions at meetings to consider keeping a full account of the decisions and learning outcomes so that there is an audit trail.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice