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Inspection Summary


Overall summary & rating

Good

Updated 18 February 2021

Quinnell House provides accommodation, care and support to a maximum of 56 people who lived with dementia. The service does not provide nursing care on site and used district nurses to provide support when needed. 25 people were living at Quinnell House at the time of our inspection.

We found the following examples of good practice.

The home was very clean and well maintained. There was regular cleaning throughout the day and this included high-touch areas. The housekeeping staff were knowledgeable regarding current Covid-19 cleaning guidelines and robust cleaning schedules were in place.

The home was currently closed to all visitors apart from those who were on a palliative care pathway and end of life. Staff supported people to remain in contact with their families through phone and video calls at this time. There was a visiting policy to support visitors once the home re-opens to visitors. There was also a visiting room with an outside entrance where families will be able to meet their loved ones' safely.

There were systems in place to ensure that people who had tested positive for Covid-19 and were unwell and self-isolating were cared for in their bedrooms to minimise the risk of spreading the virus. The layout of the premises had allowed zoning to reduce risk of Covid-19 spreading. Zoning is a strategy to dedicate one specific area of the home to people who have tested positive to Covid-19. This also allowed for a separate staff team to work safely.

There was a ten bedded unit which had been used as the Covid-19 positive unit during an outbreak. Going forward this will be used as an admission unit for the 14-day isolation period before people are moved to a room of their choice.

Staff were provided with adequate supplies of personal protective equipment (PPE) and staff were seen to be wearing this appropriately. Staff had received specific Covid-19 training, and this included guidance for staff about how to put on and take off PPE safely. They were seen to be following correct infection prevention and control practices (IPC). Hand sanitiser was readily available throughout the home. Regular testing for people and staff was taking place. All staff have a weekly polymerase chain reaction (PCR) and daily lateral flow test (LFT). In addition, they have their temperatures taken daily. People have a monthly PCR test with twice daily temperatures and oxygen level checks.

At present the majority of people chose to spend time in their rooms. Staff were supported people to remain engaged with one to one activities. People who chose to visit the dining areas or communal areas were supported by staff to maintain social distancing. For example, chairs and tables had been re-arranged to allow more space between people.

Inspection areas

Safe

Good

Updated 18 February 2021

Further information is in the detailed findings below.

Effective

Good

Updated 18 February 2021

Caring

Good

Updated 18 February 2021

Responsive

Good

Updated 18 February 2021

Well-led

Requires improvement

Updated 18 February 2021