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Inspection Summary


Overall summary & rating

Good

Updated 16 January 2020

About the service

Eden Lodge is a respite service providing personal care to adults with learning disabilities. The service is registered to provide care for up to 10 people, on a respite basis, in one building. There were five people living at the home at the time of inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service and what we found

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

Medicines were predominantly safe. We have made a recommendation about the management of some medicines.

Staff understood their roles and responsibilities to safeguard people from the risk of harm. People were supported to maintain their health and well-being through access to relevant health and social care professionals.

People's risks were assessed at regular intervals or as their needs changed. Care plans informed staff how to provide care that reduced any identified risks.

There were enough staff deployed to meet people's needs. Staff were recruited using safe recruitment practices. Staff received training to enable them to meet people's needs and were supported to carry out their roles.

People received care from staff they knew. Staff had a good understanding of people's needs, choices and preferences. People were encouraged to make decisions about how their care was provided and their privacy and dignity were protected and promoted. Staff gained people's consent before providing personal care.

People were involved in the planning of their care which was person centred and updated regularly. People were supported to express themselves, their views were acknowledged and acted upon. The registered manager responded to complaints using the providers policies.

The registered manager monitored the quality of the service, identifying issues and making changes to improve the service. Following any incidents, lessons learnt were clearly communicated. The registered manager promoted a staff culture which was open and honest.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 9 March 2017).

Why we inspected

This was a planned full comprehensive inspection to ensure that the service was meeting the regulations of the Health and Social Care Act 2008 and CQC.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner.

Inspection areas

Safe

Good

Updated 16 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 16 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 16 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 16 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 16 January 2020

The service was well-led.

Details are in our well-Led findings below.