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Panacea Senior Care Limited Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 28 February 2020

About the service

Panacea Senior Care Limited is a domiciliary care service registered to provide personal care to older people including those living with dementia, mental health needs, physical disability, and younger adults. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection four people were receiving personal care support.

People’s experience of using this service and what we found

The service had moved address and all associated records to a new location without informing the CQC and completing the necessary CQC records, so the new address was recorded on CQC registers. The service did not have a registered manager in post.

People and their relatives told us they felt safe with the staff. People were supported by enough and suitable staff who knew how to keep them safe from the risk of harm and abuse. People were supported safely with medicines. People were protected from the risk of infection. The service had a procedure to record accidents and incidents.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s healthcare and associated risks were identified and assessed. Risk assessments included mitigating factors to ensure safe care. People’s needs were assessed before they received a service. People’s needs were met by staff who were well trained and received regular support and supervision. People’s dietary needs were met effectively.

People and their relatives told us staff were caring and treated them with respect and dignity. People and their relatives were very happy with the service. People were involved in making decisions regarding their care. People were supported to remain as independent as possible.

Care records were up to date, person centred and comprehensive. People’s cultural and religious needs were respected when planning and delivering care.

Discussions with the registered manager and staff showed they respected people’s sexual orientation so that lesbian, gay, bisexual, and transgender people could feel accepted and welcomed in the service. The provider had a complaints procedure in place and people knew how to make a complaint.

People, relatives and staff told us the manager and the nominated individual were supportive. Staff told us they felt well supported by the service. The service had effective quality assurance processes in place.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good. (published 15 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Enforcement

Since the last inspection we recognised that the provider had failed to notify the Care Quality Commission of moving address and not having a registered manager. This was a breach of Regulation15 Registration Regulations 2009 Notifications – notices of change. Full information about CQC’s regulatory response to this is added to reports after any representations and appeals have been concluded.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 28 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 28 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 28 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 28 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 28 February 2020

The service was not always well-led.

Details are in our well-led findings below.