Our current view of the service
Updated
26 June 2025
We carried out this announced on-site inspection on 5 September 2025.
We found the practice had met regulations.
Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
The practice is in Newcastle upon Tyne and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 2 treatment rooms.At the time of our inspection, there was a total of 4 staff, of which there were 2 dentists, 1 dental nurse and the practice manager. We gathered feedback from staff and spoke to all staff during our inspection.
People's experience of the service
Updated
26 June 2025
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 3 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included:
“I've been coming to this practice for years. The staff are excellent, and I am always able to get a quick appointment. The practice owner is great, and the two nurses are very nice. Excellent service!”
“I have been taken care by all the staff on every visit I've attended to.All staff are very friendly and very helpful whenever been in or phone up.I have zero issues when getting any treatment on my teeth and aftercare has been amazing.Overall, I would give this place 10/10 and grateful for the service they provide”.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.