Archived: St Blaise

Each person had their own room with shared bathroom facilities and there were a variety of communal areas. The provider carried out the appropriate checks on all new staff prior to employing them at the home. Care plans reflected people's needs and where people were unable to make decisions regarding their care the appropriate people were involved and made best interest decisions. Records were legible and held securely and the home had not received any complaints within the last two years.

We saw from looking at files and other documents that people were listened to whatever there means of communication and staff used their skills to communicate.

Relatives and friends were closely involved in care planning as were professionals if required. People and others had been advised about the complaints system that was in place. Person centred planning was important to the people and the staff. One member of staff said "The house was a good place to work" and one of the people said "I am happy".