The Care Quality Commission
  • Care Home
  • Care home

The Lakes Care Centre

Overall: Requires improvement read more about inspection ratings

Off Boyds Walk, Lakes Road, Dukinfield, SK16 4TX

Provided and run by:
The Lakes Care Centre Limited

All Inspections

During an assessment under our new approach

The assessment took place between 9th April and 14th May 2026. This assessment was undertaken to follow up on the enforcement action we had taken during our last visit. During our last visit we found service to be in breach of the regulations regarding person-centred care, safe care and treatment, staffing and governance. During this assessment we found that the service was still in breach regarding person-centred care and governance. We reviewed 22 quality statements as part of this assessment. The Lakes Care Centre is a residential care home. The service is registered to provide accommodation for people who require personal care for up to 62 people across 2 units. Our assessment included two on site visits, speaking with people using the service and their relatives, and talking with staff, including the Registered Manager. We found concerns in several areas. Audits and quality assurance checks were not always effective as these did not pick issues we found during this assessment. People’s medicines were not always managed or administered safely. People did not always receive care and support that was meeting their individual needs. For example, people were not always provided with food they wished to eat. People’s care plans did not always consistently include information about their personal preferences, goals or future wishes, and there was no evidence of people getting involved in their own care planning. We also found shortfalls in provider’s governance and oversight as this was not always effective. People spoken positively about staff who knew them well. We observed staff treating people with dignity, kindness and respect. The provider worked with number of stakeholders and partners to support meeting people’s outcomes. Due to the concerns identified, we have asked the provider to submit an action plan setting out how they will address the areas requiring improvement and the timescales for doing so.

During an assessment under our new approach

The assessment began on 28th November and concluded on 4th December 2024.

The Lakes Care Centre is a residential care home. The service is registered to provide accommodation for person’s who require personal care for up to 62 people across 2 units. The last assessment for the service took place between 22nd April 2024 and 8th May 2024.

During this assessment we looked at 21 Quality statements.

At this assessment we found improvements were needed and we identified breaches of regulations: staff did not always receive timely supervisions and appraisals and did not receive appropriate training to support their knowledge and skills, people’s medicines were not stored, managed and administered to people safely. Staff administering medicines to people lacked appropriate skills and knowledge. Risk assessments for people were not always in place or reviewed. There was a lack of provider’s oversight of people’s quality of care. Support delivered to people was not always measured and evaluated. The provider missed opportunities for identifying concerns we found during this assessment. People were not always treated as individuals and staff did not always understand people’s individual preferences or recognise these. Assessments of people’s needs were not always carried out. People’s care plans were not always person-centred. People’s individual needs and preferences were not always met. People were not always provided with information in a way they could understand it. People’s care needs were not always discussed with them prior to them moving in to the home.

During an assessment under our new approach

The assessment began on 22 April 2024 and ended on 8 May 2024.

The Lakes Care Centre is a care home. It is registered to provide personal and nursing care for up to 62 people aged 65 and over, across 2 units. At the time of our inspection the service had made a decision to stop providing nursing care and no one with nursing needs was living at the service. At the time of our inspection there were 36 people using the service.

The provider of this location has changed since we last visited this service and the newly registered provider of The Lakes Care Centre is The Lakes Care Centre Limited.

We received concerns about the safety of people using this service and, as a result of this, a decision to assess the service was made. We reviewed all quality statements for the key questions of ‘Is the service safe?’, Is the service effective?’ and ‘Is the service well led? but did not look at quality statements in the key questions of ‘Is the service caring?’ and ‘Is the service responsive?’, and these key questions have therefore not been rated.