Admiralty Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider and staff always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives told us they were treated with compassion, dignity and respect. One person told us, “The carers are very good and go out of their way to help you.” A relative told us, “The staff are very thoughtful, warm and kind; they want to do their best and take their time with people.” A health care professional told us, “Staff appear to have a lovely rapport and show kindness to each and every resident they are with.” Another healthcare professional commented, “I find the staff very caring, and they treat the residents like their own family member.”

Staff had received dignity in care training. We observed staff provide respectful care to people. For example, staff knocked on people’s doors before entering their rooms, introducedthemselves, and sought people’s permission before supporting them. The manager told us, “I am very proud of the staff and how they support our residents."

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People told us the staff were attentive and took time to listen and be with them. One person told us, “The carers know I love the garden, so they take me out a lot. Once I wanted to go to MS but the bus didn’t arrive, so they let me go to the pub instead. Marvellous.” Another person said, “They don’t cut my nails short, they know I like them long. I can wear my jewellery too.”

People were supported to participate in activities of their choice. One person told us, “In the morning, I can’t get out of bed quick enough when there is a quiz. I like reading very much.” A relative told us, “Her laundry is always taken and delivered back to her with care. It’s hung up how she likes and folded neatly in her drawer. Mum really appreciates that.”

Care plans recorded people’s backgrounds, preferences, and their social, cultural, sexual and religious needs. Staff supported people in a way that met these needs. For example, people’s religious needs were met with church services, Bible stories, the opportunity to take Holy Communion and partake in Messy Vintage, a fortnightly service and arts session designed for people living with dementia.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People told us they made choices about aspects of their daily lives. One person said, “I have a bottle to use at night, so I don’t have to get up, and the carer empties it every morning.” Another person told us, “Staff know what I need. They get the hoist automatically so I can have a shower every morning and someone always stays with me. They make sure that I can do the bits I can do and help me with the things I can’t do.”

A relative told us, “[Person’s name] loves to choose her clothes, and the staff facilitate this.” Another relative commented, “Staff get to know people well because they take time to listen to them. You also see staff offering people plenty of options of drinks and meals.” Staff told us, “It’s all about promoting encouragement, involving the person as much as possible.”

People and relatives told us they could see each other when they wanted and were made to feel welcome when they visited. One relative told us, “Whenever I visit, the staff are always so welcoming and ask us how we are.”

We observed kind and meaningful interactions between staff and people, which showed that staff respected and valued people using the service. Staff knew how to communicate well with people, using their preferred names and respectful language, both when speaking with people and when talking about the people they supported.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us their needs were met. One person commented, “They know I need two people to help me move. They help me shower and do my teeth.”

A relative told us, “When [person’s name] was unhappy to take her tablets, they arranged for for medicine to be liquid, and this works well.”

A health care professional told us, “In the past, there were occasions when there was little explanation as to why a referral was needed. We raised this with the manager who put in place an appointment person to manage the weekly rounds, which makes things run a lot more smoothly.”

We observed staff responding to people’s needs in a timely manner. Call bells were answered quickly, and staff discreetly supported people who required assistance with their personal care.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

There were processes in place to support staff wellbeing. Surveys had taken place to gain staff views about how the service could improve, and there were programmes in place to support staff to develop in their role. One staff member told us, “The manager listens a lot; she is someone you can go to and seek advice.”

The manager told us, “Three of our staff are currently enrolled in apprenticeships. By investing in apprenticeships, we not only enhance the skills of our employees but ensure a pipeline of qualified professionals who can contribute to the company’s growth and success in the long run.”

The service recognised the hard work of its staff through various reward programmes, for example by offering vouchers to the employees of the month and holding an employee of the year ceremony.