- Care home
Admiralty Care Home
Report from 23 May 2025 assessment
Contents
Ratings
Our view of the service
We carried out this comprehensive inspection on 17 June 2025. This was the first inspection of this service since becoming a newly registered provider on 16 October 2023. Admiralty Care Home provides accommodation and personal care for up to 50 older people and people living with dementia. The accommodation is arranged over 3 floors. A passenger lift is available to take people between the floors. At the time of our inspection, there were 42 people using the service. The provider was in the process of progressing the registered manager application.
We spoke with people who used the service, their relatives, staff, and the management team. We received feedback from professionals involved in the service. We reviewed people’s care records and documents relating to the management of the service. We observed staff supporting people in communal areas.
Risks to people were managed effectively to reduce the likelihood of harm, and people were safeguarded from the risk of abuse. Lessons were shared when things went wrong. There were enough staff to support people, and staff were supported to be effective in their role. Staff were trained and followed infection control procedures, and the health and safety of the environment was promoted.
People were supported to eat a balanced diet and drink enough to keep hydrated. People had access to the health care services they needed, and staff liaised effectively with other professionals to optimise people’s health and well-being. People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive ways possible. The policies and systems in the service reflected this practice.
Staff were kind and caring. People were treated with dignity and respect and their independence promoted. People’s needs were assessed and planned for, and care plans detailed people’s individual needs and how to meet them. People’s end-of-life wishes were documented in their care plans.
Complaints were appropriately addressed in line with the provider’s procedure. There was visible leadership, and the service had effective systems in place to monitor the quality and safety of the service.
People's experience of this service
People and their relatives were very positive about the quality of care at Admiralty Care Home. People told us they felt safe and understood their rights. One person commented, “I feel very safe. I have 24-hour care, and there is always someone here.”
People told us they received good quality care from staff who knew them well and treated them as individuals. Several people described how staff treated them kindly and made sure that any personal care was done sensitively, preserving their privacy and dignity.
People told us the service provided interesting activities to keep them physically and mentally active.
Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This showed that people were listened to, and staff consistently interacted positively with them.
People felt able to complain, and were confident action would be taken and improvements made. People knew staff and leaders well.