Cams Ridge Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

The provider and legal entity have changed since our last inspection; this is the first assessment under the new provider. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People's needs had been assessed and care plans contained detailed, clear and consistent information for staff. People’s specific needs were identified, for example, where a person had diabetes, their normal blood glucose range was documented, this enabled staff to recognise and take immediate action when the person’s blood glucose was out of range. This helped prevent the person’s health from deteriorating.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Nationally recognised tools, such as, a tool used to assess if people were at risk of malnutrition and a tool used to assess if people were at risk of developing pressure injuries were completed accurately and regularly reviewed; the service used this information to effectively manage risk. Some people’s health had improved since moving into the service, for example, records showed a person who was receiving palliative care no longer required end of life medicines and their quality of life had improved, these improvements were seen within a 2 week period.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Information was continuously shared between the team through various means. This meant staff had access to the most recent information and enabled them to provide person led consistent support. We saw clinical support was sourced promptly where required. This mitigated the risk of people's health conditions deteriorating.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People’s care plans and risk assessments were person led and detailed the support people needed to safely manage all areas of their health and wellbeing. For example, in relation to diabetes, eating and drinking, skin integrity and mental health. Guidance included how to recognise early signs of declining health, and what action to take. This meant people had timely access to the right support and this supported people to remain well.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff knew people well and supported people in line with their assessed needs. Staff we spoke with were able to describe the care and support people needed to maintain their health and wellbeing. One person told us, “My diabetes is brilliantly managed, my food is fantastic, and I can choose, they advise me what is good for me to eat.” We found staff had not always documented the care they provided in people’s records. In response to our feedback the provider said they would make changes to support staff with more consistent record keeping

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The Mental Capacity Act 2005 (MCA) provides a legal framework for making specific decisions on behalf of people who may lack the mental capacity to do so for themselves. The Act requires that as far as possible people make their own decisions and are helped to do so when needed. When people lack mental capacity to take specific decisions, any decisions made on their behalf must be in their best interest and least restrictive as possible.

The manager and staff demonstrated they had a clear understanding of the mental capacity act and were continuing to embed this into practice. We observed staff gained people's consent prior to providing care and support, where people made choices that may be considered unwise, staff ensured people understood the risk and then upheld their right to make their own decisions. People's capacity was detailed within their care plan.

A person told us, “They respect my wishes, I am a very happy customer.”