27 June 2023
During a routine inspection
This service is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – GoodWe carried out an announced comprehensive inspection at The Derma Clinic on 27 June 2023. This was the first inspection of this service since registration with CQC on 8 February 2022.
This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The Derma Clinic provides a range of non-surgical cosmetic interventions. For example, skin tightening, under eye correction of dark circles and puffiness and derma fillers which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.
The director is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Our key findings were:
- Policies and procedures were comprehensive, up to date and relevant to the service.
- All staff had the appropriate level of training relevant to their role.
- Consent was sought and recorded appropriately for each contact with the patient.
- Patient feedback was positive about their care experience.
- The service was supportive of patients’ needs and patients were able to access the service.
- The service had systems and processes to safely administer and record medicines. However, medicines not stored in a fridge did not have temperature monitoring completed.
The areas where the provider should make improvements are:
- The provider should ensure it monitors ambient room temperatures in areas where medicines are stored.
- The provider should only supply unlicensed medicines against valid special clinical needs of an individual patient where there is no suitable licensed medicine available.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Healthcare