- Homecare service
Deep Heart Care Wiltshire
Assessment report published 11 November 2025
Contents
Ratings
Our view of the service
Date of assessment: 28 October to 6 November 2025. This service is a care at home service providing support to adults of all ages and people living with dementia. The provider was previously in breach of the legal regulations in relation to safe care and treatment and fit and proper persons employed. We served the provider Warning Notices for both these regulations. This assessment was completed to check the service had met the requirements of the Warning Notices served. We only reviewed 2 quality statements in the safe key question relating to the breaches of regulations. Improvements were found at this assessment, and the provider was no longer in breach of these 2 regulations.
Medicines were now managed safely. Staff received training on how to administer and manage medicines and had checks on their competence. The provider had a clear medicines policy which gave staff guidance on all aspects of medicines management.
Staff were now recruited safely. Since the last assessment, the provider had reviewed all staff personnel files and made sure all the required recruitment checks were completed.
People's experience of this service
The provider regularly sought feedback from people using the service. Prior to our assessment the provider completed quality surveys and results demonstrated people were satisfied with the care they received.
People did not raise any concerns with medicines management.