During an assessment under our new approach
This assessment took place between 23 July and 4 August 2025. This service is a homecare agency providing personal and nursing care to children and adults living in their own homes. People using the service have a range of health and social care needs and required complex care to support them with these. At the time of our assessment there were 14 people using the service.
We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Arrangements were in place to safeguard people from risk of abuse. Staff understood risks to people’s safety and wellbeing and managed these well. Staff received relevant training and managers made sure they had the skills and knowledge necessary to meet people’s needs. People received care and support from a regular team of staff which ensured continuity of care. Recruitment practice was safe. Infection risks were managed well. People and their families were involved in assessments of their needs. They received person-centred care based on their individual needs, including those related to their protected equality characteristics. People’s care and support was regularly reviewed with them to check this remained effective and helping people achieve positive outcomes. People were supported to stay healthy and well and received their medicines when needed. Staff made sure people understood their care, to give informed consent. People’s communication needs were well understood by staff who supported people to make decisions and retain choice and control over the care and support they received. People were treated equally, fairly, and supported to access care and support when they needed this. The service was led by experienced managers. Staff were valued and supported with their learning, development and wellbeing. People, their families and staff were encouraged to raise concerns and these were listened to. There was a culture of learning, improvement, inclusivity and partnership working, focused on supporting people to achieve positive outcomes.