Updated 30 July 2026
Date of assessment: 27 and 28 July 2026.
United Support Services is a supported living service providing support to adults with a learning disability or autistic people. Supported living services offer tailored, personalised support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the assessment 2 people were receiving support with personal care.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
This was an exceptional service where people consistently experienced high-quality and enabling care.
The provider was working in line with the principles of ‘Right support, right care, right culture’. People received support that was tailored to their individual needs from staff who knew them well and had built strong and trusting relationships with them. Because of the level of trust people had been able to take part in activities that had previously not been available to them. Records showed incidents when people had been distressed had decreased and restrictions lifted. People were living increasingly independent lives and widening their experiences.
There was a strong emphasis on learning from experience and incidents. Leaders and staff demonstrated a professional curiosity and reflective practice. When things went wrong the circumstances of the incident were examined to try and identify what had not gone well and what could be done differently in the future. There was no sense of ‘blame’, rather an opportunity to learn. This approach had led to positive outcomes for people.
Staff were well supported by a system of induction, training and supervision. All staff were complimentary about the leadership of the service and told us they were able to ask for guidance at any time.
Leaders were highly visible in the service and known to staff and the people they supported. They were up to date with best practice and had a clear ethos of supporting people to live full and meaningful lives. Professionals who had worked with the service were highly complimentary of how support was planned and delivered. They commented on the strong and positive culture of leaders and staff.