Global Healthcare Solutions

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs.

This is the first assessment for this newly registered service. This key question has been rated good. This meant children’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure children were at the centre of their care and treatment choices and they decided, in partnership with children, how to respond to any relevant changes in people’s needs.

Staff told us they had enough information about people’s needs to provide safe and continuous care. A staff member stated, “We build up information we have from the assessment by developing rapport with the young person through interaction and observation. Since most of my shifts involve engaging with young people in the community, we often work with the parent to suggest activities and allow the young person to choose what they want to do.”

The service had an electronic care planning system which meant information was updated instantly.
 

The service understood the diverse health and care needs of children and their local communities, so care was joined-up, flexible and supported choice and continuity.

Records showed input from various health and social care professionals. This meant everyone could have access to current guidance or treatment plans, which helped ensure children were receiving the correct care and treatment.
A health and social care professional informed us, “Global Healthcare Solutions promote working as part of a team to support people they provide care to.”
 

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Global Healthcare Solutions met the requirements of the Accessible Information Standard. Since 2016 all organisations that provide publicly funded adult social care are legally required to follow the Accessible Information Standard. The Accessible Information Standard tells organisations what they have to do to help ensure people with a disability or sensory loss, and in some circumstances, their carers, get information in a way they can understand it. It also says that people should get the support they need in relation to communication.

Staff told us this standard was applied to the children the service supported and understood children’s communication needs. Staff informed us they were able to provide information in a way that children understood by following communication preferences set out in individual care plans.

The service made it easy for children to share feedback and ideas, or raise complaints about their care, treatment and support. They involved children in decisions about their care and told them what had changed as a result.

The service had a complaints policy and procedure, which was adhered to. The complaints process included details of how to appeal a decision, contact details for the local government and social care ombudsman and the Care Quality Commission.
 

The service made sure that children could access the care, support and treatment they needed when they needed it.

Staff received training in equality and diversity, they told us they supported children to live the lives they chose.

Staff gave examples of various ways of raising concerns about treatment which discriminates. Staff training, guidance and monitoring meant staff were consistently reminded of their responsibilities to always ensure inclusivity.

Staff and leaders actively listened to information about children who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Children were supported by staff to access education and social activities. One staff member told us, “The risk assessments and care plans are comprehensive and routinely updated, facilitating a thorough understanding of individual needs. Independence is promoted through implementing daily tasks, establishing personal goals, and supporting decision-making processes, such as meal selection and personal budget management.”

 

Children were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

The goals of children included to complete their education and to develop their independence skills, staff told us how successes were celebrated and the child or young person encouraged to be increasingly independent.

During our assessment we observed the registered manager updated the initial assessment used by the service to develop the care plans of children to contain an end-of-life section. Many of the children, and their families, had chosen not to disclose information with the service about their final wishes. Staff acknowledged people using the service were young and, as stated in their care plans, wished for their family to be contacted to support with these arrangements or in the instance of an emergency should their health deteriorate unexpectedly.